FAQs

How long does processing take?

Orders are processed before they are shipped. Processing times may vary depending on order volume, product availability, and fulfillment requirements. Once your order has shipped, you will receive a confirmation email with tracking details if available.

How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address used at checkout. You can also visit our Track My Order page and enter your order details.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at josie.meir@outlook.com with your order number and the correct shipping address. If your order has not yet been processed or shipped, we will do our best to update it.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has already been processed or shipped, changes or cancellations may no longer be possible.

What should I do if I received the wrong item?

Please email us at josie.meir@outlook.com with your order number, a photo of the item received, and a brief description of the issue. Our team will review it and assist you.

What should I do if my item arrives damaged?

Please contact us within a reasonable time after delivery with your order number and clear photos of the damaged item and packaging. We will review the issue and provide the next steps.

Do you accept returns or exchanges?

Returns and exchanges are handled according to our Return Policy. Please review our policy before placing an order, or contact us if you need help understanding your options.